Tips for your knowledge base

2020-02-08

Do's for your Knowledge Base

  • Always keep your knowledge base up-to-date, clean up obsolete information.
  • Provide quick and short "recipes", people have less patience nowadays.

Don'ts for your Knowledge Base

  • DONT write a "shakespeare" into the knowledge. It's not search friendly.
  • This is a public knowledge base. All the content you published is accessible by the public and indexed by major search engines. So never leak sensitive information in your knowledge base.
  • Be sure that you have the proper permission to publish the content.
  • This knowledge base is intended for technical support usage. Please DO NOT create non-technical items. We will clean up inappropriate information.